Personal Information is information about you and other individuals.
This Privacy Notice is provided in compliance with the Protection of Personal Information Act (POPIA).
“Personal Information” means information relating to an identifiable, living, natural person, and where it is applicable, an identifiable, existing juristic person, including, but not limited to—
(a) information relating to the race, gender, sex, pregnancy, marital status, national, ethnic or social origin, colour, sexual orientation, age, physical or mental health, well-being, disability, religion, conscience, belief, culture, language and birth of the person;
(b) information relating to the education or the medical, financial, criminal or employment history of the person;
(c) any identifying number, symbol, e-mail address, physical address, telephone number or other particular assignment to the person;
(d) the blood type or any other biometric information of the person;
(e) the personal opinions, views or preferences of the person;
(f) correspondence sent by the person that is implicitly or explicitly of a private or confidential nature or further correspondence that would reveal the contents of the original correspondence;
(g) the views or opinions of another individual about the person; and
(h) the name of the person if it appears with other personal information relating to the person or if the disclosure of the name itself would reveal information about the person;
If you have any questions about our use of your Personal Information you can e-mail: AIG-SAPersonaldata.Africa@aig.com or write to The Information Officer, Sandown Mews 1st floor , 88 Stella Road Sandown, Johannesburg, 2196.
You have the right to complain to the Information Regulator whose contact details are:
Email: POPIAComplaints@inforegulator.org.za or write to PO BOX 31533, Braamfontein, Johannesburg, 2017.
AIG may make Personal Information available to:
There is no mandatory obligation under the law for you to provide Personal Information to us however, we may be required to obtain Personal Information from you to comply with applicable legal requirements, and certain Personal Information may be needed to enable us to fulfil the terms of our contract with you (or someone else), or in preparation of entering into a contract with you (or someone else). In these circumstances, if you do not provide the relevant Personal Information to us, we may not be able to provide our products or services to you.
Personal information will be collected directly from the data subject, except if:
(a) the information is contained in a public record or has deliberately been made public by the data subject;
(b) the data subject has consented to the collection of the information from another source;
(c) collection of the information from another source would not prejudice a legitimate interest of the data subject;
(d) collection of the information from another source is necessary—
(i) to avoid prejudice to the maintenance of the law by any public body, including the prevention, detection, investigation, prosecution and punishment of offences;
(ii) to enforce a law imposing a pecuniary penalty;
(iii) to enforce legislation concerning the collection of revenue as defined in local tax legislation;
(iv) for the conduct of proceedings in any court or tribunal that have commenced or are reasonably contemplated;
(v) in the legitimate interests of national security; or
(vi) to maintain the legitimate interests of the responsible party or of a third party to whom the information is supplied;
(e) compliance would prejudice a lawful purpose of the collection; or
(f) compliance is not reasonably practicable in the circumstances of the particular case.
We may use this Personal Information to:
Due to the global nature of our business, for the purposes set out above we may transfer Personal Information to parties located in other countries (including the United States and other countries that have a different data protection regime than is found in the country where you are based). For example, we may transfer Personal Information in order to process international travel insurance claims and provide emergency medical assistance services when you are abroad. We may transfer information internationally to our group companies, service providers, business partners and governmental or public authorities.
When making these transfers, we will take steps to ensure that your Personal Information is adequately protected and transferred in accordance with the requirements of data protection law.
AIG may make Personal Information available to:
Personal Information may also be shared by you, on message boards, chat, profile pages and blogs, and other services on the Site to which you are able to post information and materials. Please note that any information you post or disclose through these services will become public information, and may be available to visitors to the Site and to the general public. We urge you to be very careful when deciding to disclose your Personal Information, or any other information, on the Site.
AIG will take appropriate technical, physical, legal and organizational measures, which are consistent with applicable privacy and data security laws. Unfortunately, no data transmission over the Internet or data storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any Personal Information you might have with us has been compromised), please immediately notify us. (See the “Who to Contact About Your Personal Information” section above.)
When AIG provides Personal Information to a service provider, the service provider will be selected carefully and required to use appropriate measures to protect the confidentiality and security of the Personal Information.
We will provide you with regular opportunities to tell us your marketing preferences, including in our communications to you. You can also contact us by e-mail at AIG-SAPersonaldata.Africa@aig.com or by writing to: The Compliance Officer, P.O. Box 31983, Braamfontein, 2017 to tell us your marketing preferences and to opt-out.
If you no longer want to receive marketing-related e-mails from AIG on a going-forward basis, you may opt-out of receiving these marketing-related emails by clicking on the link to “unsubscribe” provided in each e-mail or by contacting us at the above addresses.
We aim to comply with your opt-out request(s) within a reasonable time period. Please note that if you opt-out as described above, we will not be able to remove your Personal Information from the databases of third parties with whom we have already shared your Personal Information (i.e., to those to whom we have already provided your Personal Information as of the date on which we respond to your opt-out request). Please also note that if you do opt-out of receiving marketing communications from us, we may still send you other important administrative communications from which you cannot opt-out.
In certain countries, an individual may have the right to access, correct, object to the processing of, or request deletion or suppression of Personal Information on certain grounds. Please contact us as set out in the “Who to Contact About Your Personal Information” section above with any such requests or if you have any questions or concerns about how we process Personal Information. Please note that some Personal Information may be exempt from access, correction, objection, deletion or suppression rights in accordance with local privacy and data protection laws.
Other Information” is any information that does not reveal your specific identity, such as:
Other Information We Collect
We and our third-party service providers may collect Other Information in a variety of ways, including:
Please note that we may use and disclose Other Information for any purpose, except where we are required to do otherwise under applicable law. If we are required to treat Other Information as Personal Information under applicable law, then, in addition to the uses listed in the “Other Information We Collect” section above, we may use and disclose Other Information for all the purposes for which we use and disclose Personal Information.
The Site is not directed to individuals under the age of eighteen (18), and we request that these individuals do not provide Personal Information through the Site.