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All you need to know about claims

Our priority at AIG is to resolve your claims as quickly as possible. We have built a responsive claims organisation that is committed to fast, cost efficient claim resolutions and are equipped to deliver superior service while helping you to successfully mitigate your loss.

You can submit a claim online by clicking on the ‘submit a claim’ button or you can call us using the numbers provided under Make a Call. Alternatively you could complete a claim form which can be obtained under ‘Claim Forms’.  When submitting a claim form, please make use of the email addresses dedicated to each line of business.  

We will acknowledge your claim within 4 hours and provide you with your claim number as well as the details of the dedicated claims examiner assigned to your claim. In the event that critical information is missing, we will notify you that the claim cannot be registered and the reasons for this.

Once the claim has been assigned, the dedicated claims examiner will be in contact within 24 hours advising the current status of the claim as well as any information or documentation that may be required.  

Experiencing a loss can be a devastating experience. However big or small, our priority is to resolve your claim as quickly as possible, whilst providing you with the proactive support you need to get you or your business back on your feet.

Not only will we help you when your claim occurs, but we aim to help you mitigate potential future claims.

By leveraging our global claims data, fraud trend analysis and expertise around new exposures, we are here to help to reduce and manage your risks more effectively.

Working with the business and functions we aim to demonstrate the value that AIG Claims brings to clients and brokers.

The AIG Claims Promise affirms that our dedicated team of claims experts will mobilise in rapid response to a covered event and, after coverage is confirmed, will advance our policyholders up to 50% of an agreed loss estimate within 7 days, giving them the immediate working funds they need for damages, repairs, clean-up costs and extra expenses.  

value proposition

In the event you may have a query which requires escalation, our line managers are available to assist you.

Line of Business

Manager

Email

Contact number

Accident & Health

Beverley Chame

Beverley.Chame@aig.com

+27 11 551 8235

Travel

Beverley Chame

Beverley.Chame@aig.com

+27 11 551 8235

Casualty (Liability)

Seonita Avery

Seonita.Avery@aig.com

+27 11 551 8239

Financial Lines

Seonita Avery

Seonita.Avery@aig.com

+27 11 551 8239

Aviation

Janine Stanley

Janine.Stanley@aig.com

+27 11 551 8148

Marine

Janine Stanley

Janine.Stanley@aig.com

+27 11 551 8148

Property

Janine Stanley

Janine.Stanley@aig.com

+27 11 551 8148

Auto

Prashnie Panday

Prashnie.Panday@aig.com

+27 11 551 8235

Personal Lines

Prashnie Panday

Prashnie.Panday@aig.com

+27 11 551 8235
Head of Claims Sharon-Ann Botoulas Sharon.Botoulas@aig.com   +27 11 551 8404