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HIV assist

Members need to contact the call centre on the dedicated/assigned telephone number.

In a situation where HIV infection/exposure has occurred as a result of an assault or accident, members can make use of the following:

  • 24-hour access to trauma counsellors, providing telephonic trauma counselling as well as counselling for post-traumatic stress disorder
  • Three psychiatric consultations (per incident) with a specialist, which can be either a general practitioner, trauma-trained registered nurse or trauma counsellor
  • Three HIV blood tests (per incident): one immediately after the event and the second and third at six weeks and three months respectively
  • Access to STD-preventative medication
  • Access to anti-retroviral or prophylactic therapy
  • Access to “morning-after pill” 

Further blood testing will not be covered. The member will however be provided with:

  • 24-hour access to telephonic trauma counselling
  • 24-hour access to telephonic HIV counselling
  • Three consultations with a specialist
  • Seven-day course of STI medication
  • ‘Morning-after pill’ to prevent pregnancy 

The member will be provided with:

  • Thirty-day starter pack of anti-retroviral medication
  • Seven-day course of STI medication
  • ‘Morning-after pill’ to prevent pregnancy
  • Registration for a HIV-management program (where applicable)
  • 24-hour access to a HIV-counselling centre for information, advice and support 
 
 

Trauma & Assault Program

Trauma Assistance

We will arrange for the necessary help a client may require in a situation where trauma as a result of an assault  24-hour emergency assistance helpline. 

 

Territory

Cover will only be provided within the borders of South Africa. 

 

Definition

Any physical damage to the body caused by violence or accident or fracture etc. or an emotional wound or shock often having long-lasting effects 

 

Product Benefits

The call centre is manned by trained counsellors and qualified paramedics. A high level of service and confidentiality are always maintained. Agents assist with referrals for one-on-one or psychiatric consultations. 

 
 

Medical service program

Global Choices has a range of service providers that they use.

Assistance can only be accessed through the call centre on the dedicated/assigned telephone number. 

Because a telephonic conversation does not permit an accurate diagnosis, the following are advisory services only:

  • Medical advice and information: Paramedics, nurses and doctors are available 24 hours a day to provide general medical advice and information.
  • Emergency medical advice and information: Medical operators will guide members through a medical crisis situation, provide emergency advice and organise for members to receive the support they need.
  • Referrals to crisis lines: This includes cases of family and domestic abuse, rape, trauma, child abuse, bereavement, HIV, suicide and poison.
  • Referrals to medical practitioners and facilities. 
 
 

Breakdown assistance

Global Choices has a range of service providers that they use. 

Assistance can only be accessed through the call centre on the dedicated/assigned telephone number. 

We will provide the policy holder with assistance should one of the following occur:

  • Flat battery (we will jump start the vehicle)
  • Flat tyre (we will help to change the tyre)
  • Keys locked in vehicle (we will unlock the vehicle)
  • Run out of fuel (limited to five litres per incident)
  • Mechanical or electrical breakdown (we will tow the vehicle to the nearest approved repair centre) 

This cover excludes all vehicles over 3 500kg.  A member will not be entitled to service where the vehicle is not in a roadworthy condition. Any costs incurred through arrangements made by the member without prior authorisation shall not be reimbursed. Assistance is only available in South Africa, Lesotho and Swaziland.

 
 

Home safe chauffer product

Assistance can only be accessed through the call centre on the dedicated/assigned telephone number.

This product is designed to encourage you to drive responsibly.  

We will ensure that you and your vehicle arrive home safely.  We will dispatch a vehicle with two drivers (where possible) and drive you home in your own car.

Security assist product

Members need to contact the call centre on the dedicated/assigned telephone number.

  • In the case of your keys being stolen in a hi-jacking, we will send a locksmith to your house to assist you with your locks, up to the value of R1000 per annum
  • In the case of you being hi-jacked at your place of residence, we will place a security guard at your house for 24 hours
  • In case of your home being invaded, we will provide hotel accommodation to the value of R1000 per annum.
 
 

Roadside security product

Assistance can only be accessed through the call centre on the dedicated/assigned telephone number.

If you feel unsafe while your vehicle broke down we will arrange for a security guard to stay on your side until your vehicle is sorted out. (Limited up to R500 per incident)

 
 

Maternity advice line product

Global Choices has a range of service providers that they use.

Assistance can only be accessed through the call centre on the dedicated/assigned telephone number. 

  • Medical advice and information
  • Emergency telephonic advice and information, 24-hours, seven days a week
  • Referrals to medical practitioners and facilities
 
 

Intelligent panic product

It is a facility on your cell phone which, by holding one pre-selected number for 3 seconds, will send a panic message to the Intelligent Panic call centre. The call centre agent will then call you back immediately and attend to your particular situation. 

Once you have sent a successful panic, a message appears on your phone which says: 

“An alert will be sent to Intelligent Panic. An operator will contact you shortly.” 

You will be introduced to Intelligent Panic by your broker or loyalty program. As a result you will receive two SMS's within a short space of time. The first one is a welcome SMS and says: 

“Welcome to Intelligent Panic. Save *XXX*XXX*XXXXXX# and assign it to a speed dial number. Update your information on xxxxx@xxxxxx.co.za” and the second one provides you with a business card that you can save on your phone under your contacts 

Yes, you need a minimum of 50c airtime on your phone to send a panic message

The call centre will phone you back within 90 seconds any time of the day or night. 

Yes, Intelligent Panic service works for all phone and networks although on phones using the cell C network, the call centre will not be able to access your location details – but you will still be assisted.

You need to save the Intelligent Panic code from your old phone in your contacts and ascribe contact number to your speed dial on your new phone and choose one number on your speed dial that you will remember is your panic number. If you have lost your code in switching to a new phone, the code is: 

If you do not receive a call back within 90 seconds, feel free to press the panic number again. Make sure that when you do, a message appears on your phone confirming that the panic has indeed been sent. In the unlikely event that the cell phone networks are down, your panic may not get through to the Intelligent Panic call centre. In this case, feel free to call your     assistance phone number. 

The smart thing about Intelligent Panic is that when you panic, the call centre agent will know who you are, where you are and what assistance benefits you entitled to.  

No, but obviously it’s in everyone’s best interest to use the panic responsibly. 

The Intelligent Panic service enables the call centre to know typically within 250m where the person is who sent the message. 

The call centre will attempt to use all the contact details for the members that they have on record, including next-of-kin. 

 
 

Disability counselling and assistance product

Assistance can only be accessed through the call centre on the dedicated/assigned telephone number.

  • Disability Counselling Services
  • Disability Home Adaption

ADT - 12% discount on new installations and upgrades or a month’s free subscription on link-up. 

Chubb - Receive a 20% discount on new and existing systems and 20% off upgrades. 

Defend Yourself - Pay less than trade price on all stun guns, pepper sprays and lasers. 

Additionally, in the event of a home break-in or robbery, AIG Cares will place a security guard outside your residence for 24 hours.  A SAPS case number is required for this service.