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HIV assist

Members need to contact the call centre on the dedicated/assigned telephone number.

In a situation where HIV infection/exposure has occurred as a result of an assault or accident, members can make use of the following:

  • 24-hour access to trauma counsellors, providing telephonic trauma counselling as well as counselling for post-traumatic stress disorder
  • Three psychiatric consultations (per incident) with a specialist, which can be either a general practitioner, trauma-trained registered nurse or trauma counsellor
  • Three HIV blood tests (per incident): one immediately after the event and the second and third at six weeks and three months respectively
  • Access to STD-preventative medication
  • Access to anti-retroviral or prophylactic therapy
  • Access to “morning-after pill”

Further blood testing will not be covered. The member will however be provided with:

  • 24-hour access to telephonic trauma counselling
  • 24-hour access to telephonic HIV counselling
  • Three consultations with a specialist
  • Seven-day course of STI medication
  • ‘Morning-after pill’ to prevent pregnancy 

The member will be provided with:

  • Thirty-day starter pack of anti-retroviral medication
  • Seven-day course of STI medication
  • ‘Morning-after pill’ to prevent pregnancy
  • Registration for a HIV-management program (where applicable)
  • 24-hour access to a HIV-counselling centre for information, advice and support 

Trauma & assault program

Trauma Assistance

We will arrange for the necessary help a client may require in a situation where trauma as a result of an assault  24-hour emergency assistance helpline. 

 

Territory

Cover will only be provided within the borders of South Africa. 

 

Definition

Any physical damage to the body caused by violence or accident or fracture etc. or an emotional wound or shock often having long-lasting effects 

 

Product Benefits
The call centre is manned by trained counsellors and qualified paramedics. A high level of service and confidentiality are always maintained. Agents assist with referrals for one-on-one or psychiatric consultations.

Medical service program

Global Choices has a range of service providers that they use.

Assistance can only be accessed through the call centre on the dedicated/assigned telephone number.

Because a telephonic conversation does not permit an accurate diagnosis, the following are advisory services only:

  • Medical advice and information: Paramedics, nurses and doctors are available 24 hours a day to provide general medical advice and information.
  • Emergency medical advice and information: Medical operators will guide members through a medical crisis situation, provide emergency advice and organise for members to receive the support they need.
  • Referrals to crisis lines: This includes cases of family and domestic abuse, rape, trauma, child abuse, bereavement, HIV, suicide and poison.
  • Referrals to medical practitioners and facilities.

An appropriate road and/or air response, manned by qualified and experienced emergency care practitioners, paramedics or doctors, will be undertaken to the scene of a medical emergency, where appropriate life-saving support will be provided to the member and, where relevant, the member will be stabilized before transfer is provided to the closest, appropriate medical facility.

In the event of a medical emergency, we will arrange for emergency medical transportation via road and/or air, under appropriate medical supervision, to the nearest medical facility capable of providing adequate care. Medical considerations, the degree of urgency, the member’s state and fitness to travel, airport availability, weather conditions and distance to be covered, as assessed by the doctor and support staff, will determine whether transport will be provided by a medically-equipped, fixed-wing air ambulance, helicopter, scheduled commercial flight or road ambulance.

A member will be transported by road and/or air, whichever is most medically appropriate in the opinion of the doctor, one way, to a more suitable medical facility to manage the member’s condition, after the member has been stabilised. This includes:

  • Upgrade transfer: If the doctor, in consultation with the attending doctor, determines that a member should be transferred, one way, and admitted to an alternate medical facility, because the necessary treatment cannot be continued at the present facility, we will arrange and pay for the member’s transportation to the closest facility where the treatment can be continued, after the member has been stabilised. This excludes diagnostic transfers for procedures or investigations.
  • Downgrade transfer: Transfer to a step-down medical facility will only be approved on a medically justified basis, as authorised by the doctor. This transfer will be to the most appropriate and closest facility. If approved, members requiring stretcher transportation under medical supervision, going to frail care or a step-down facility, will be allowed to a maximum of one transfer per hospital event.
  • Medical repatriation: In the event of a member’s hospitalisation outside a radius of 100km from the member’s home, we will arrange and pay for repatriation to a hospital in or near the member’s hometown. Such repatriation must be recommended by the doctor as being medically justified. The member must require more than seven days hospitalisation on admission and more than seven days hospitalisation in the member’s hometown. Medical supervision must be required for the repatriation, at its sole discretion, will determine the means of transportation and timing of repatriation.

We will arrange for the transportation of the minors, under supervision where necessary, into the care of a person nominated by the member.

Should the member be hospitalised outside the member’s hometown for a period exceeding five consecutive days, we will arrange for the economy-class transportation of a close relative to visit the member.

A medical emergency is an accident or illness that requires immediate and/or urgent emergency medical transportation.

An accident is any sudden or unexpected, external, visible and violent event, which results in the member’s suffering bodily injury other than any intentional self-inflicted injury.

An illness is any sudden and unexpected deterioration of health, certified by a competent medical authority.

The doctor is appointed or nominated by Global Choice’s service providers.

No, this cover is only valid for emergencies within the borders of South Africa. 

Funeral product

Assistance can only be accessed through the call centre on the dedicated/assigned telephone number. 

The purpose of this service is to assist the bereaved family and next-of-kin with the facilitation of the burial. 

Members receive between 10% - 20% discount on funeral products and services.  This includes:

  • Coffins
  • Removal of deceased
  • Storage and preparation
  • Legal documentation
  • Funeral programmes
  • Hearse
  • Family car
  • Transportation of deceased (within 50km radius)
  • Grave preparation
  • Grave equipment – lowering device, green mats, straps, drapes, gravesite canopy and ten chairs.

Home safe chauffer product

Assistance can only be accessed through the call centre on the dedicated/assigned telephone number.

This product is designed to encourage you to drive responsibly.  

We will ensure that you and your vehicle arrive home safely.  We will dispatch a vehicle with two drivers (where possible) and drive you home in your own car. 

Peace of mind product

Assistance can only be accessed through the call centre on the dedicated/assigned telephone number.

Monday to Friday 08:00 to 17:00

ADT - 12% discount on new installations and upgrades or a month’s free subscription on link-up. 

Chubb - Receive a 20% discount on new and existing systems and 20% off upgrades. 

Defend Yourself - Pay less than trade price on all stun guns, pepper sprays and lasers. 

Additionally, in the event of a home break-in or robbery, AIG Cares will place a security guard outside your residence for 24 hours.  A SAPS case number is required for this service.