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We want your feedback

FEEDBACK & COMPLAINTS

At AIG South Africa we believe that you deserve to be treated in a polite, honest and prompt manner.  Our aim is to provide an exceptional service to all of our customers. 

If there is ever an instance when you are not satisfied please let us know immediately as we really value your feedback. AIG takes all customer complaints seriously and we are grateful for any feedback you provide. 

We will endeavour to resolve any concerns you may have to your satisfaction.

WE SEEK TO EXCEED YOUR EXPECTATIONS> PLEASE SEND ANY COMPLIMENTS OR COMPLAINTS TO:

AIGSAfeedback@aig.com OR FAX +27 11 551 8494

How to Log a Complaint 

Complaints Helpline +27  0860 111 601 

Tel: +27 (0)11 551 8500 

Fax:+27 (0)11 551 8894 

Email: sacomplaints@aig.com

Where we are

JOHANNESBURG

Sandown Mews West,

88 Stella Street, Sandown 2196

Tel:+27 (0)11 551 8000/1 

Toll Free: 086 148 8864 

Fax:+27 (0)11 551 8653

 

CAPE TOWN

Building F 

The Estuaries 

Century City 

Cape Town 7441 

Tel: +27 21 526 1600 

Fax: +27 21 526 7566 

E-mail: capetownsa@aig.com 

DURBAN

1st Floor, Lincoln on The Lake 

2 The High Street, Parkside, 

Umhlanga Ridge, 4319 

Tel: +27 31 584 0450 

Fax: +27 31 566 1557

E-mail: durbansa@aig.com  

 

PORT ELIZABETH

78-84 2nd Avenue 

Office B6, Ground Floor, Block 6 

Greenacres Office Park Greenacres 

Tel:  +27 (0)41 363 6333 

Fax: +27 (0)41 363 7882 

E-mail: portelizabethsa@aig.com

Compliance

Compliance Officer Contact Details  

 Refilwe Moletsane 

Tel: +27 11  551 8000

Fax: +27 11 551  8810 

E-mail: refilwe.moletsane@aig.com

Travel Insurance Contacts

Sales and service Call Centre

Tel: 0860 100 491 - Within South Africa

Tel: +27 11 525 3109 - International Calls 

 

All calls are recorded 

 

Mondays to Thursdays: 08h00 to 18h00 (South African Time)

Fridays: 08h00 to 18h00 (South African Time)

Saturdays: 08h00 to 13h00 (South African Time) 

 

Travel Guard 24 Hour Emergency Assistance

Tel:+ 44 1273 739 274 (United Kingdom)

Tel:+ 1 866 731 2904 (United States) 

 

Emergency Medical assisatnce phone lines are open 24hours a day,7 days a week. All calls are recorded 

 

Postal Address:

AIG South Africa Limited 

PO Box 31983  

Braamfontein  

2017  

South Africa   

 

Physical Address:

AIG South Africa Limited

Sandown Mews West

88 Stella Street

Sandown

2196 

South Africa 

 

Complaints

Helpline: 0860 111 601 

Tel: +27 (0)11 551 8500 

Fax: +27 (0)11 551 8894 

Email: sacomplaints@aig.com