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COVID-19: Coronavirus Update

As the COVID-19 pandemic continues to evolve, AIG remains focused on protecting the health and safety of our colleagues and those around us, as well as continue to serve clients, policyholders, business partners and other stakeholders. 

AIG is open for business. The company has activated its Business Continuity Plans and colleagues across our General Insurance and Life & Retirement businesses remain available to help meet the needs of clients and other business partners with both in-force and new business. Our call centres also remain accessible to provide support and information. 

Helping individuals, businesses and communities prepare for times of uncertainty is at the heart of what we do. We are closely monitoring this evolving situation and will continue to provide updates. 

About AIG

American International Group, Inc. (AIG) is a leading international insurance organisation serving customers in more than 100 countries and jurisdictions.  AIG companies serve commercial, institutional, and individual customers through one of the most extensive worldwide property-casualty networks of any insurer. In addition, AIG companies are leading providers of life insurance and retirement services in the United States. AIG common stock is listed on the New York Stock Exchange and the Tokyo Stock Exchange. 

AIG in South Africa

AIG originally established operations in South Africa in 1962 with its first major insurance project for the building of the Gariep Dam.

Now with offices around the country, we insure many of SA’s top businesses and government organisations, hundreds of mid-sized and smaller companies as well as ever increasing numbers of individuals.

Over the past 50 years we have established an enviable reputation as a provider of innovative products with a very broad product range. We are able to leverage off international expertise in both products and people to enhance our offerings both locally and into Africa.


As participants in the Financial Services Charter, AIG SA is working to address previous inequities. Several years ago AIG South Africa introduced a Graduate Development programme. This is a comprehensive one year training and development programme, aimed at encouraging young black graduates to join the Insurance industry and fast-tracking them into taking over responsible positions in the business  The company also contributes extensively to education and entrepreneurship in disadvantaged communities.

AIG is the marketing name for the worldwide property-casualty, life and retirement, and general insurance operations of American International Group, Inc. Products and services are written or provided by subsidiaries or affiliates of American International Group, Inc.  Not all products and services are available in every jurisdiction, and insurance coverage is governed by actual policy language. Certain products and services may be provided by independent third parties. Insurance products may be distributed through affiliated or unaffiliated entities. Certain property-casualty coverages may be provided by a surplus lines insurer. Surplus lines insurers do not generally participate in state guaranty funds and insureds are therefore not protected by such funds.

Our Business

AIG’s global capacity supports clients with large limits and highly protected risks coverage needs. Our expanded commercial property limits minimize the need for multiple co-insurance markets or reinsurance and eliminate gaps between layers of coverage. Property owners can rest easy knowing that they have got far-reaching protection complemented by world-class loss engineering services and unmatched claims expertise.

AIG Global Markets manages over 23,000 multinational accounts worldwide, generating over 30,000 locally issued policies through experienced AIG multinational underwriters, claims and service teams in over 100 countries and jurisdictions.

We provide a global network of expertise dedicated to building and executing compliant multinational insurance solutions with consistency from region to region. Clients benefit from a single point of contact and a dedicated AIG team working for their local offices around the world at front and back end, to deliver an integrated solution - no matter how complicated their programmes.

There is no standard template for designing and implementing a successful multinational solution. We work hand in hand with our clients, including brokers, CEOs and risk managers to assess their needs from a local and global perspective.


Our Commercial Small & Medium Enterprises products are designed for the SME market and provide extensive cover and services. In addition to the “all risks”, business interruption and liability insurance covers expected in a combined policy, we also offer a range of other protection including D&O and equipment breakdown.

The needs of large multinational clients for tailored global and domestic solutions for insurance, risk financing and organisational risk management are addressed within our Client Engagement team.

We  are true believers that strong partnerships with our brokers and clients will help us better address our client needs, driving continuous delivery improvements in the service capability of their programmes and ultimately creating long term value and susstainable solutions.

As a risk partner, AIG is on a journey to recognise what drives value for our clients, and to be able to clearly articulate specific needs around solution architecture and delivery.  AIG therefore places particular importance to meeting and exceeding expectations with regards to:

  • Providing access to underwriting teams and decision makers across AIG
  • Enhancing loss control abilities
  • Local claims handling expertise

As a reflection of this understanding, we are determined to show our commitment and will push the boundaries in order to:

  • Deliver new and imaginative solutions for your most technically demanding challenges, right across the world
  • Provide access to global, technical expertise across multiple products, disciplines and geographies
  • Minimise the risks and the chances of a loss, so clients can focus on driving your business forward. AIG have nearly 9,000 claims and loss control professionals across 345 offices worldwide. When our clients have a loss, AIG will be there to respond. Our local teams are there to support you before, during and after a loss.

Our vision of a this strong partnership with our brokers and clients is based on a common vision of the future, shared values, trust and commitment.