Contact Us
  • Head Office:
    10 Queens Road
    Parktown
    2193
    Tel: +27 (0)11 551 8000/1
    Fax: +27 (0)11 551 8653
    Email: directclientsa@aig.com 

    General Enquiries
    Customer Call Centre Help Line:
    0860 112 077
    Email: directclientsa@aig.com

    Complaints
    Helpline: 0860 111 601
    Tel:         +27 (0)11 551 8500
    Fax:        +27 (0)11 551 8894
    Email:      sacomplaints@aig.com

About Us

A worldwide leader

AIG is a world leading property-casualty and general insurance organization serving more than 70 million clients around the world.  With one of the industry’s most extensive ranges of products and services, deep claims expertise and excellent financial strength, AIG enables its commercial and personal insurance clients alike to manage virtually any risk with confidence. AIG is the marketing name for the worldwide property-casualty and general insurance operations of AIG Inc.

What we provide

At AIG, we take on our clients’ challenges and goals. Whether the need is as fundamental as insuring a first home or as complex as providing environmental coverage, our priority is providing clients with the confidence they need to prosper. Behind every policy we write is our commitment to deliver what matters most to them. Among our unique strengths are:

  • Financial resources that allowed us to pay an average of $71M in claims worldwide every business  day in 2008.
  • World-class talent with the know-how to assess vulnerability and underwrite the most complex risks – delivered through a local presence that enables us to respond rapidly when unforeseen events occur. 
  • Ongoing development of new and industry-leading products and services, along with the ability to develop tailor-made solutions when existing offerings do not meet client needs. 
  • An unwavering commitment to customer service excellence and to supporting our clients.

With deep resources and commitment, we enable our clients to pursue their goals with confidence.

Our brand

The AIG brand affirms the importance of our roots as one of the world’s leading insurance organizations. Our name and identity convey our continued commitment to earning trust through innovation.  We remain focused on developing new products and managing risk and scale, based on insights derived from an expanded geographic reach that meets client needs in virtually every region of the world.  AIG is taking measured steps to ensure a strong, independent future. At their core, the changes we are making represent a renewal and reinforcement of our commitment to the industry and dedication to customer service.



About AIG South Africa (AIG SA)

AIG SA provides quality commercial and consumer insurance services throughout South Africa, offering the widest range of insurance products to companies both large and small. This includes international or global insurance programmes for those companies who have expanded their operations beyond these shores either into other parts of Africa or further afield. Through the AIG network the Company can provide local advice and services to comply with local regulatory requirements.

On the consumer side AIG SA provides a comprehensive range of Accident and Health and personal lines insurance products covering buildings, contents, motor and identity theft for households and individuals. AIG SA is also a major travel insurance provider in South Africa.

AIG SA’s business lines include:
Accident & Health – comprehensive financial security and assistance in the event of accidents or illness
Commercial Lines – an expansive range of tailored made insurance solutions for businesses, covering virtually every sphere of industry and commerce
Personal Lines – innovative insurance products addressing consumer homeowners, motor, and watercraft requirements

Contribution Social Responsibility
AIG SA  is proud to contribute to the local community in numerous ways.

BEE
As participants in the Financial Services Charter, AIG SA is working to address previous inequities. Several years ago AIG SA introduced a Graduate Development programme. This is a comprehensive one year training and development programme, aimed at encouraging young black graduates to join the Insurance industry and fast-tracking them into taking over responsible positions in the business  The company also contributes extensively to education and entrepreneurship in disadvantaged communities.