Claims Contact Detail
  • Accident & Health Claims (Accidental Death, Permanent Disability, Hospital Cash, and Family Protector)
    Tel: 0860 113 522
    Fax: +27 11 551 8298
  • Personal Lines Claims (Homeowners, Householders, Auto Damage, Identity Theft)
    Tel: +27 11 551 8216
    Fax: +27 11 551 8881
  • Commercial Lines Claims (Business Insurance)
    Tel: +27 11 551 8404
    Fax: +27 11 551 8783
  • Express Claims Unit
    Tel: +27 11 551 8048
    Fax: +27 11 551 8815
  • Travel Claims Information
    Telephone: 0860 104 146 or
    Fax: +27 11-525-31-01
Claims Charter

How can we delight you?

We recognize the need to work closely with all our customers to ensure that your claims experience with AIG is a smooth, efficient and pleasant one. It is our desire to be of service to our customers not just after a loss, but before a loss as well.

Before a Loss

We will work with our customers and their brokers to understand everyone’s needs and where appropriate, to make sure customers and brokers have direct access to individual claims handlers. We are more than happy to meet with our clients and brokers on a regular basis to ensure that everyone understands our proactive approach to claims handling and settlements, our methodology adopted with the setting of reserves and value add expertise that we can bring to the table.

After a Loss

Claims is our business. We are equipped to handle all claims from minor motor claims to catastrophe events and have expert claims handlers there to guide our customers and our brokers. We want what you want i.e. our claims to run smoothly with no surprises and quick regular payments. We also know that when our customers have a loss it’s not just about insurance and we are there to hold your hand through difficult times.

In addition to the local expertise that we bring to the table, we are also able to tap into our international network for added depth and experience in all lines of business. 

AIG is a World Leader in Insurance

Here in South Africa we provide the security and stability needed by top South African companies and institutions, medium to large size businesses, as well as many small businesses and individuals. We know that our customers have entrusted there risks and their losses to our care. We are there to help and support them with our strength, our talent and our innovative approach before and after a loss - no matter how big or how small they might be.